Forever 21 Santa Monica 3rd Street, U.S.A

Visit Date August 2015

My sum up word:  Welldealt

Average star rating: 5*

Full summary:

I bought a top from the Forever 21 store on 3rd Street but did not have time to try it on. I asked the girl serving me if I could return the top if it did not fit. The girl said yes as long as it was not a sale item.

The top did not fit and so I took it back, however I was told that I could only have store credit. I was not happy and so spoke to a manger. I explained that I had checked if I could bring the top back and that the girl had not explained the store policy of store credit on returns. The manager agreed to ask head office to refund me the money.  

The reason I am giving Forever 21 five starts after causing me inconvenience is very simple, and not always practiced by managers. He apologised sincerely!!! 

After he resolved the situation I thanked him and he said he was very sorry that I had had this experience and that he would address it with the staff. His body language and facial expression felt sincere, and even though I was inconvenienced I appreciated this true apology and left the store feeling satisfied.            

Customer Experience – 3*

Customer Service – 7*

Average * rating – 5*

Complaints made – None

Complaint Outcome – N/A

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Hinoki & the Bird Los Angeles, California, USA

Visit Date August 2015

My sum up word:  Busybeak 

Average star rating: 5*

 

Full summary:

I went to this restaurant on a recommendation from the guys at the Virgin Upper Class lounge in LAX, and I am glad I did. 

My husband decided last minute to go out for dinner and booked a table on line. We pulled up out side the entrance which is really classy, and I wondered if we were going to be under dressed. However inside there were people dressed up and casual. I liked the Staff uniforms and our server was super helpful and friendly. He helped us choose some dishes because we did not know what to order, and his recommendations hit the spot. I had never eaten skate wing before and our server even showed me how best to take it off the bones, which I appreciated. My glass was never left empty and he chatted with us at our leisure. The restaurant vibe was buzzy but not messy or understaffed.

Big thumbs up. I would go back. 

   

Customer Experience – 5*

Customer Service – 5*

 Average * rating – 5*

Complaints made – None

Complaint Outcome – N/A

Click here for Hinoki & the Bird Website

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Hyatt Hotel, Palm Springs, USA

Visit Date August 2015

My sum up word:  Tired

Average star rating: 2*

Full summary:

First impressions count right? Yes they do and my first impression of the Hyatt Hotel was cheap and tacky. On arrival there was a loud cabaret singer preforming outside at the hotel bar which I did not expect. Reception told us the singer was there each weekend between 6pm and 11pm. We checked in then took the elevator to the top floor. The brown internal carpets were warn, tired and frayed in areas.   

We were staying in one of the Haytt's King Rooms, which was very spacious with a lounge and separate bedroom. Our room was decorated in a fairly substandard modern way, and my first impression was a cheap refurbishment, but it looked clean. That was until I saw the lime scale on the bath tap. The TV's were analogue and displayed a bad quality image. However the bed was comfortable. 

We arrived late and so ordered room service. I had the salmon steak and flat bread and my husband had burger and fries. My salmon steak was dry and tasted odd, even my husband couldn't eat it, and he eats anything, but the rest was ok. 

The next day we spent our time in the pool. The bar staff were polite and efficient and the pool area was clean. 

We decided to go to the cabaret with a couple we had met who were also staying at the hotel. They two agreed that the cabaret singer was more like a good karaoke singer at best. However the singer entertained us, and the other guest seamed to really like him. He interacted every well with the guest and got people up dancing. The atmosphere was enjoyable and we had a nice night.   

The couple we met told us that they has experienced bad service when their room service  order did not turn up, and once they had called reception the order turned up incorrect.   

   

Customer Experience – 1*

Customer Service – 1*

Average * rating – 2*

Complaints made –  We made a complain about paying the daily report fee of aprox $25 because the cleaners did not clean our room, she only re made the bed. And was finished in under three minutes if I was to guess. She did not replace the water in the room or shower gels and shampoo's. The lack of cleaning explains the lime scale build up.

Complaint Outcome – The hotel apologised that the water was not replaced and the room was not cleaned or restocked. The took $100 off the hotel bill.  

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Click here for Hyatt Hotel Website

Click here for Hyatt Hotel Facebook Page

Elmer's Bottle Ranch - Nation Trails Hwy, Oro Grande, USA

Visit Date August 2015

My sum up word:  Bottlesup

Average star rating: *5

Full summary:

 

On our drive home from Vegas to LA we decided to take the historic route 66. We came across an odd looking place called the Bottle Ranch.

A man called Elmer created a ranch of bottles for people visit and take photos of. He has welled rods on to poles by hand and placed glass bottles on each one. There are wind chimes and other crazy creations dotted about. My husband and I found an old Willy’s jeep, which we loved because we have a new Willy’s Jeep. 

I found an old typewriter and posed for a photo. The field of bottles was amazing to see and a lovely way to stretch your legs. It is open from sunrise to sun set and the cost fee is a donation when you leave. 

Customer Experience – *5

Customer Service – *5

Average * rating – *5

Complaints made – None

Complaint Outcome – N/A

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